Privacy Policy
Last updated: 11 October 2026
This policy is GDPR compliant and outlines how we collect, use, and protect your personal data.
Privacy at a Glance
Data Protection
Your data is encrypted and securely stored
Transparency
You control what data we collect and how it's used
Your Rights
Access, modify, or delete your data anytime
Data Minimization
We only collect data necessary for our service
1. Who We Are
PipeReport.ai is a professional CCTV inspection analysis platform for infrastructure inspection. We are committed to protecting your privacy and ensuring transparency in how we handle your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
PipeReport.ai is owned and operated by Viewline the trading name of Syncware Ltd., a UK based limited company.
Data Controller: PipeReport.ai
Contact: info@viewline.tv
Website: https://pipereport.ai
2. Information We Collect
Account Information
- Personal Details: Name, email address, company information
- Authentication Data: Encrypted passwords, login timestamps
- Company Information: Company name, address, contact details
- Subscription Data: Plan details, payment history, usage metrics
Project and Content Data
- Video Content: Inspection videos you upload for analysis
- Project Information: Site details, inspection data, observations
- Generated Reports: AI-generated summaries and recommendations
- Map Data: Spatial information and custom drawings
Technical Information
- Device Information: Browser type, device fingerprint for security
- Usage Data: Features used, session duration, error logs
- IP Addresses: For security monitoring and fraud prevention
- Cookies: Essential cookies for functionality and preferences
3. How We Use Your Information
🎯 Service Provision (Legitimate Interest)
Process videos, generate reports, manage projects, provide customer support, and deliver the core functionality of our platform.
🔒 Security and Fraud Prevention (Legitimate Interest)
Monitor for suspicious activity, prevent trial abuse, secure accounts, and maintain platform integrity.
📊 Service Improvement (Legitimate Interest)
Analyze usage patterns, improve AI algorithms, optimize performance, and develop new features.
📧 Communication (Consent/Contract)
Send account notifications, service updates, security alerts, and respond to your inquiries.
⚖️ Legal Compliance (Legal Obligation)
Comply with applicable laws, regulations, and valid legal requests.
4. Data Sharing and Third Parties
Service Providers
We work with trusted third-party providers to deliver our service:
- Database and authentication services (GDPR compliant)
- Video processing and storage (GDPR compliant)
- Application hosting and deployment (GDPR compliant)
- Image storage services (GDPR compliant)
- LLM services for report generation (data anonymized)
🛡️ Data Protection Guarantee
We never sell your personal data. All third-party providers are bound by strict data processing agreements and GDPR compliance requirements.
5. Your Rights Under GDPR
👁️ Right to Access
Request a copy of all personal data we hold about you.
✏️ Right to Rectification
Correct inaccurate or incomplete personal data.
🗑️ Right to Erasure
Request deletion of your personal data (right to be forgotten).
⏸️ Right to Restrict Processing
Limit how we process your personal data.
📦 Right to Data Portability
Receive your data in a machine-readable format.
✋ Right to Object
Object to processing based on legitimate interests.
📧 Exercise Your Rights
To exercise any of these rights, contact us at: info@viewline.tv
We will respond within 30 days and may request verification of your identity for security purposes.
6. Data Retention
Active Accounts
Data is retained as long as your account is active and for legitimate business purposes.
Account Deletion
When you delete your account, personal data is removed within 90 days, except where legal retention is required.
Legal Requirements
Some data may be retained longer for legal compliance, fraud prevention, and legitimate business interests.
7. Security Measures
We implement comprehensive security measures to protect your data:
- Encryption: Data encrypted in transit (TLS) and at rest (AES-256)
- Access Controls: Multi-factor authentication, role-based permissions
- Monitoring: Continuous security monitoring and threat detection
- Regular Audits: Security assessments and vulnerability testing
- Data Minimization: Only collect and store necessary data
- Backup Security: Encrypted backups with restricted access
8. Cookies and Tracking
Essential Cookies
Required for the website to function properly. Cannot be disabled.
- Authentication and session management
- Security and fraud prevention
- Basic functionality and preferences
Analytics
Help us understand how users interact with our service to improve functionality.
- Usage patterns and feature adoption
- Performance monitoring
- Error tracking and debugging
9. International Data Transfers
Your data may be processed in countries outside the European Economic Area (EEA). When this occurs, we ensure adequate protection through approved mechanisms such as Standard Contractual Clauses, adequacy decisions, or other lawful safeguards under GDPR.
10. Children's Privacy
Our service is not intended for users under 16 years of age. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided personal data, please contact us so we can take appropriate action.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated via email or prominent notice on our website at least 30 days before taking effect.
12. Contact and Complaints
Privacy Questions: privacy@pipereport.ai
Data Protection Officer: dpo@pipereport.ai
General Contact: support@pipereport.ai
Regulatory Complaints
If you're not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority or the Information Commissioner's Office (ICO) in the UK.